Returns & warranty

7-day voluntary returns for incorrect selection

If you selected the wrong part and it does not fit, contact us within 7 calendar days after delivery to arrange a return. The part must be clean, unused and in resaleable condition. The 7 days is the time to contact us, not a requirement for the return to arrive here within that period.

Once an eligible voluntary return is received and checked, we refund the part's purchase price. This policy is additional to your legal rights. It does not apply as a limit when we supplied the wrong goods or where applicable consumer guarantees have not been met.

Faulty goods and your legal rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable law. Where consumer guarantees apply, goods must be of acceptable quality, match their description and be fit for a purpose made known to us where you reasonably relied on our advice.

If we recommended a part as suitable and it is unsuitable, tell us so we can assess the appropriate remedy. This is not automatically treated as an incorrect selection by you.

For a major failure covered by consumer guarantees, you can reject the goods and choose a refund or replacement, subject to the applicable rejection rules. For a minor problem that can be remedied, we can provide a free repair, replacement or refund within a reasonable time. Further remedies may be available if it is not resolved within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Applicable consumer guarantees do not expire after 7 days. Their duration depends on the goods and circumstances. Using or installing a part, or no longer having its original packaging, does not by itself remove those rights. Damage caused by misuse or incorrect installation is not a defect in the goods, but does not remove rights relating to a separate covered problem.

How to arrange a return

Email sales@ylparts.com.au or call 0414 046 611. Provide reasonable proof of purchase, such as an order reference, receipt or payment record, and describe the issue. Photos can help us assess it. We will confirm the return arrangements with you.

For a confirmed consumer-guarantee problem, we reimburse reasonable return costs you have paid. Where the law requires us to collect goods that cannot be returned without significant cost, we arrange collection at our expense. For a voluntary incorrect-selection return, contact us to confirm freight arrangements before sending it.

Business and workshop purchases

Business purchases can qualify for consumer guarantees. However, some purchases for resale, production or repairing other goods are excluded. Coverage depends on the particular transaction; we do not assume that all forklift or industrial parts are excluded. Other contractual and legal rights may still apply.

Check fitment before ordering

Send a part photo, frame or serial number, model plate or existing reference so our team can check suitability through a quote request.

Ask for a fitment check